Landscape and Garden Designer Peter Phillips

Outdoor Palms

Indoor Palms

Bamboos

Other Exotics

• You the customer come first and we believe in offering a friendly, personal service.
• Easy ordering by post, phone, email and Internet.
• Choose how you pay - by credit card, or cheque.
• Your plants will be delivered to your door by Royal Mail or Interlink
• All plants are quality controlled.
• Plant care advice sent to you with every order.
• All plants carry 'Infotags' with care instructions

Questions & Answers

Question:- "What happens if I don't like the plant I have ordered?"

Answer:- Urban Tropics will accept return of the plant within 7 days but shipping will be charged. Please make sure that the plant is properly packaged in the manner it was received to ensure it travels safely. Urban Tropics cannot accept returns damaged in transit. Until the plant has been safely returned we cannot make a refund. If returning a plant please make sure it is watered before being collected by the courier.    The photos of the plants displayed are not necessarily of the actual size plant you have ordered so please go by the sizes offered rather than the photos which maybe of mature specimens. If we have sent you the wrong plant or if there is a situation for which we are clearly to blame we will offer to rectify the mistake or give you a full refund including shipping.

When ordering larger specimens not listed here we send photos of the actual plant for your approval so you can feel more secure about your purchase. The cost of handling and shipping these larger trees and shrubs prohibits us from accepting returns, so please satisfy yourself  before ordering. It is essential to remember too that large trees are in large containers. Please make sure that the size of the container will fit through door or side gate openings. When asking for a quote for large specimens pot sizes will be given to you. When the plant is delivered to you the courier will offload it but you may require extra manpower to move the tree to the planting position as some trees can be a considerable weight. Once again we will give you the weight of the tree when quoting. (The courier will only offload the plant but will not move it)

Question:- "How long does it take to receive my plant and how is the shipping cost calculated?"

Answer:- If the plant is in stock Urban Tropics will aim to despatch your plant within 5 to 7 days, however during busy periods this may take up to 14 days. If delivery is urgent please email us and we will do our best to accommodate you. If the plant is out of stock we will email you and offer you either an alternative or full refund. Some plants need to be reserved so when they arrive at the beginning of the season you are sure of your delivery.

 All plants which have hyphenated codes are charged at a minimum shipping rate of 10kg - £14 and 50p per kg thereafter. Smaller less bulky plants are charged at £7.95 for the first 10kgs and 40p per kg thereafter. With plants weighing less than 10kg the shipping is more cost affective by ordering more than one.

Question:- "What happens if the plant dies?"- Can I have my money back?"

Answer:- No unfortunately not. The plants despatched to you are quality controlled and sent out in prime condition. We cannot be held responsible for mistakes in watering and care of your plant. The minimum temperatures indicated are merely a guide to the hardiness of the species. Mature trees will withstand more frost and cold than young plants. When you receive your plant please make sure that it is watered and acclimatised before planting. No trees or shrubs should be planted through the winter months when the ground is cold. Indoor plants should never be placed in direct sunlight or in close proximity to a radiator. Plants are living and like us they respond to tlc and equally like us will suffer if neglected.

Question:- "Will I be able to speak to anyone if I need help in deciding about a particular plant?"

Answer:- Yes, we actively encourage our customers to keep a close relationship with us. We will always do our best to answer any query you may have and to help you however we can. At the end of the day a satisfied customer is a happy customer and your custom is paramount to us. You may speak to me personally Peter Phillips 07710 330874 during normal working hours or alternatively email your query by clicking on the following link admin@urbantropics.co.uk

IMPORTANT

Some palms such as chamaerops and phoenix are armed with spiteful thorns along the petioles. Care should be exercised when handling the plants - always wear protective gloves. Young children should be discouraged from going near such plants. Urban Tropics and its agents cannot accept responsibility for injury no matter how caused.

The purchase of a plant, or placement of an order, implies acceptance of these terms.

Please don't be put off by the language of the statement above - we are legally obliged to provide this information, and in practice we are more than happy to discuss any problems you might have with the plants we have sent you :-)